Cancellation/Refund Policy

We aim to provide a seamless shopping experience, including flexible cancellation and refund options.

1. Order Cancellation:

   • Orders can be canceled within 24 hours of placement by contacting our customer support team.
   • Once the order is shipped, cancellations are not allowed.

2. Refund Policy:

   • Refunds are processed within 7-10 business days after the returned product is received and inspected.
   • Refunds will be issued to the original payment method.

3. Return Policy:

   • Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect.
   • Items must be in their original condition with tags and packaging intact.

4. Exchange Policy:

   • Exchanges are available for defective or incorrect items. Please contact us within 7 days of delivery to initiate an exchange.

5. Non-Refundable Items:

   • Certain items, such as clearance or personalized products, are not eligible for returns or refunds.

6. Process for Returns/Refunds:

   • Contact our support team to initiate the process.
   • A return shipping label will be provided, or the customer may arrange for return shipping at their expense (as per policy).

For any questions or assistance, please reach out to our customer support team at support@brandingbrains.in